The Global Service Jam is a 48-hours event where service design enthusiasts from various backgrounds will work together, share there experiences and learn new methods and tools to create better user-experience.



Join us!

From 17th-19th February we will host in Luxembourg a worldwide innovation camp called Global Service Jam (globalservicejam.org). Last 6 years it was organised in more than 80 locations at the same time- from Sydney to Jakarta, Miami, San Paolo to Berlin and Warsaw.

During 48 hours people interested in creating services (in public and private sector) will work together in spirit of experimentation to develop new user- experiences inspired by a shared theme.

As a participant in the Global service Jam, you will work through a whole design process in one weekend, using Design Thinking. Whether you are experienced or completely new to the field, you won’t just be “talking” about service design, you will be working with others on developing concrete ideas and designs which can become real.


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For whom?

For individuals and teams interested in generating new customer-value and user-experiences with Design Thinking tools: user-research, brainstorming, rapid prototyping and user-testing.

It will be a great training and team-building activity!



The Jam is a non-profit activity. With the money for the tickets we cover the costs for drinks, snacks and materials during the event.


Students: 20 EUR

Pro: 40 EUR, ( or 30 EUR “early bird” by 1st of February)


Luxembourg City, Lux Future Lab




“lux future lab’s goal is to positively impact the social and economic dynamics of Luxembourg.
It is our belief that the root of positive change lies first and foremost with education and entrepreneurship.By fostering the innovative ideas of some of the region’s brightest minds we turn potential into lasting economic change”

Contact us for more info! 



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18:00: Meet up at the Lux Future Lab- Registration
18:30: Welcome: what is Global Service JAM?
18:45: Who is in the room?-networking
19:15:  Theme announcement
19:45: Group brainstormings
20:35: Status reports from the teams
21:00: Closing


09:00: Welcome coffee
09:30: Expert talk
10:00: Status report from the teams & kick-off
10:15:  User research
12:30: Working lunch
13:30: Define your challenge
14:00: Ideate
14.45: Prototyping
15:30: Status report from the teams (pitching)
15:45: Improving prototypes
17:00: Documentation
18:00: Closing of the day

09:00: Welcome coffee
09:30: Expert talk
10:00: Testing
12:00: lmproving prototypes
13:00: Lunch
14:00: Final pitching
15:00: Uploading final documntation on Global Service Jam platform
16:00: Closing of Jam



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