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12 Dec

Designing Empathy (Pt.1)

In Blog by Bianca Bressy / December 12, 2018 / 0 Comments

What if we will work together with 5.5 billion people?

What did you feel, looking at those numbers?

It’s easy to say that the world is changing. It might be easy to spot what forces are driving these changes. It’s less easy, however, to imagine how they will concretely impact our life.

Consider words like globalization and demographic change, for example. They sound abstract, but when concretized in one image – joining a workforce of 5.5 billion people –, suddenly the complexity can be understood and transformed.

A look into the future

For example, how will these 5.5 billion people look like? Many will come from India and Nigeria, Congo and Pakistan, Ethiopia, Tanzania, Uganda and Indonesia – those countries who have been predicted to have the fastest growing population in the future. The average age of this group will shift as well, as older people will stay in the job market for a longer time. Different cultures and experiences will become common in our lives – especially in online spaces and virtual workplaces, but in our cities as well, given that 68% of the world population is projected to live in urban areas by 2050.

These transformations will change how we think, quite literally. Cultural neuroscience has already demonstrated that one’s cultural environment affects neural processes; our attitudes, values and behaviour are influenced by the regularities in our daily life. On one side, this means that exposure to other people’s stories and background can make our brain more tuned to their cultural nuances. On the other, however, our brain is more activated by what’s familiar, which means that we tend to prefer and empathize more with those who behave like us.

How, then, can we thrive in such a richer and diverse environment? What would we need to tap into the potential hidden in this complexity?

Discovering connections

At its core, design thinking is human-centered. When designing a product or service, the first step is always to listen to the customers and discover what their needs and goals are. You immerse yourself in their lives. You listen with empathy, putting preconceptions aside to learn from their own experiences.

We can see now how this skill could be fundamental to thrive in the future. Coming back to work issues, today researchers already suggest that empathy is the key for business growth and work satisfaction. Emotional intelligence not only helps understand customers, but can improve cooperation and communication within an organization – even more important now that the current complexity requires previously separated departments to be able to integrate their knowledge and work together.

Of course, emotional intelligence in general is crucial for one’s well-being, and that’s why in 2002 UNESCO began promoting a series of initiatives worldwide to implement SEL (social and emotional learning) into education. A meta-analysis of 213 of these SEL programs shown not only an improvement of academic performance by 13%, but also far less distress and risk of drug and alcohol use not only during the school years, but later in life as well.

Photo of the Empathy Museum and the "A Mile in My Shoes" installation.

The dimensions of empathy

Currently, SEL programs tend to focus more on self-awareness and self-management to improve relationship skills as well. What design thinking adds, though, is the dimension of practicality. Empathy has become a buzzword, often focused on feelings and emotions. But learning to see from others’ points of view leads to innovation. The emotional side isn’t forgotten, but rather becomes an entrance to better understanding. It helps focus on what the challenges are, rather than just the solutions to the challenges we perceive others have.

This is important for students, but for teachers as well. Education is still perceived as a vocation; many enter the field because of a genuine interest in helping children and teenagers learn. However, the administrative context surrounding education can create frustration, disengagement and disillusionement with one’s profession. Using a design thinking approach can connect teachers with their empathetic side once again, as well as with their students and the challenges they will face in the future.

To be a citizen of the world is no more a vision, but a reality, and teaching both the inner and outer dimensions of empathy can prepare the younger generations for this change. It’s not only about understanding this change; more and more, it’s about being able to address the challenges this growingly interconnected world brings with it. This is also the story of a designer-turned-into-teacher in India, and the focus of the next article.

03 Dec

Exploring Design Thinking in Education

In Blog by Bianca Bressy / December 3, 2018 / 0 Comments

Moien! My name’s Bianca, counselor-in-training and writer from Turin, an elegant town tucked near the Alps. One of the words that describes me better is curious, thus I want to start this introduction with a curiosity.

Do you know what’s the most viewed talk on TED? The winner out of more than 2900 videos? It’s a 20-minute talk, recorded in 2006, by Sir Ken Robinson. And it starts with a question.

“Do schools kill creativity?”

We learn, therefore we are

What’s interesting to me is that this video was made in 2006, and yet people still watch it today. Judging from its over 54 million views, it looks like Sir Robinson is right – everybody has an interest in education. Why shouldn’t we? Not only most of us have been at school at a certain point of their life, but the core of education, the act of learning, has been part of human life since its beginnings.

Our oldest myths, for example, are full of mentors. Of people who know the ways of the world and how to guide the young heroes, so that they may learn them as well. But our body too is always learning, with neurons making and reinforcing new connections, setting the old ones aside, observing, categorizing and storing every experience, every detail of our life. School is just one of the many places where we do this, only it is one of the few expressely built to deepend and widen our possibilities.

So we learn, we discover, we innovate. We make the world more complex. And we have to learn agin, and more than before, so to discover and innovate even more.

The potential in uncertainty

Now the world has reached a level of complexity that we could have never imagined. It is fascinating. It is scary. Complexity means uncertainty, and when we are uncertain, we want to understand more because understanding means we have the tools to transform what before was out of our control. All those views suggest one thing, and that is that we’ve already learnt something.

We’ve learnt that the complexity we deal with at school does not correspond to the complexity we deal with in our everyday life. There’s a gap. And now we are trying to understand this gap, explore it a bit more to see how and why it’s there, and then to find the tools to build something out of that gap.

When I sent an email to Art Square asking if I could volunteer with them, I had seen this same process happening again and again with people. When there’s a gap, an empty space in your life, it’s normal to be afraid; but in those gaps lies the potential for change and wellbeing in there. What I saw in design thinking was that same potential.

quote "replace fear of the unknown with curiosity"

Design thinking in schools

What I want to discover is what students need to learn today to tacke our complexity and uncertainty, and understand how design thinking, as a process, a tool, a mindset, can help them make this complexity their own. Specifically, my goal is to understand how design thinking can support the development of so-called “future skills.”

We’ve already heard about them – critical and creative thinking, empathy, problem solving, but also sense making, cross cultural competency, transdisciplinarity, media literacy… Why people should have these skills is widely recognized today. Employers, teachers, young people themselves know that they will be fundamental for the careers of tomorrow. But it’s the how – the learning paths to achieve them – that’s missing right now. Design thinking, with its human-centered approach, its iterative and collaborative process and holistic outlook on the real, concrete world, could be one of them.

What if design thinking became a core element of the students’ life?

How would it positively impact their careers?

How would it change our idea of what education should be?

These are the questions I’m seeking answers for.

12 Feb

Luxembourg Service Jam 2018

In Blog by Magdalena Jakubowska / February 12, 2018 / 0 Comments

Remember the crazy 48-hours of Luxembourg Service Jam last year? Here are some memories! Save the date for this year Jam that will take place between 9-11th March!

12 Feb

Creative Carnaval with Racing Basketball Club

In Blog by Magdalena Jakubowska / February 12, 2018 / 0 Comments

We were happy to offer creative atelier for Kids Carnaval with Racing Basket Club last weekend! Thanks to Emeline and Chiara for offering kids the opportunity for learning and fun! IMG_1685IMG_1687IMG_1689IMG_1694

25 Jan

This is how we Jam!- service design event in Luxembourg City!

In Blog by Magdalena Jakubowska / January 25, 2017 / 0 Comments

30 creative spirits got together last weekend for Luxembourg par of Global Service Jam #gsjam to sprint over the process of creating new products, services and #ux with #designthinking!
This is how we Jammed!

Next Jam coming soon (jn May!)

Special thanks to our partners and sponsors:
lux future lab
Brainiact
Antonio Starnino
BlinkBlink Photo Studio (thanks for great pictures!)