Press Releases

Calabrio ONE is Now Listed on Genesys AppFoundry

Calabrio ONE is Now Listed on Genesys AppFoundry True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution Minneapolis, MN — April 12, 2023 — Calabrio, the workforce performance company, today announced that Calabrio ONE is now listed on the Genesys AppFoundry™, a marketplace of solutions offering a [...]

April 12, 2023

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity

Calabrio’s OpenAI Integrations Accelerate Contact Center Efficiency and Agent Productivity Tenured AI and ML research and innovation teams continue to develop offerings that reinforce agents’ value as brand guardians Minneapolis, MN — April 6, 2023 — Calabrio, the workforce performance company, announced the integration of Calabrio ONE with advanced AI (artificial intelligence) systems from OpenAI, [...]

April 6, 2023

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution

Zoom Contact Center Powers Up with Calabrio’s True-Cloud, Enterprise-Grade Workforce Management Solution Cloud Contact Center Leaders Collaborate to Empower Agents and Elevate the Customer Experience Minneapolis, MN — March 27, 2023 — Calabrio, the workforce performance company, today announced its new workforce management (WFM) integration with Zoom’s omnichannel contact center platform. The cloud-to-cloud integration gives [...]

March 27, 2023

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service

Calabrio Earns Spot on G2’s 2023 Best Software Awards for Customer Service Minneapolis, MN — February 8, 2023 — Calabrio, the workforce performance company, today announced it has been named to G2’s 2023 Best Software Awards, on the Customer Service list. As the world’s largest and most trusted software marketplace, G2 is visited by 80 [...]

February 8, 2023

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth

Calabrio Appoints Kevin M. Jones as CEO to Lead the Company in its Next Stage of Growth Minneapolis, MN — January 17, 2023 — Calabrio, the workforce performance company, is pleased to announce the appointment of Kevin Jones as CEO. Kevin succeeds Tom Goodmanson, Calabrio’s current CEO who is leaving after successfully leading the company [...]

January 17, 2023

Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer

Market-defining Gartner Analyst Jim Davies Joins Calabrio as Chief Experience Officer Calabrio continues to embrace a customer-first culture to lead customer understanding and experience design in the SaaS space Minneapolis, MN — November 9, 2022 — Jim Davies, the former Gartner analyst who helped define and nurture the market segments for workforce optimization (WFO), workforce [...]

November 9, 2022

Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives

Calabrio Welcomes SaaS Experts Daniel Maier and Ryan Toben to Further Develop Revenue Acquisition and Customer Success Initiatives Calabrio continues to attract top-tier talent as the cloud contact center landscape evolves Minneapolis, MN — October 25, 2022 — Calabrio, the workforce performance company, has hired Daniel Maier as chief revenue officer and Ryan Toben as [...]

October 25, 2022

Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers’ Success

Calabrio Appoints New Leader of Customer Service & Support Team in Mission to Be Trusted Ally for Customers' Success Dave Orstad joins Calabrio’s executive team to lead global initiatives in professional services and customer support Minneapolis, MN — October 18, 2022 — Calabrio, the workforce performance company, has hired Dave Orstad as SVP professional services [...]

October 18, 2022

Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022

Contact Centers and Brands “Power UP!” at Calabrio Customer Connect 2022 Annual action-packed conference is back live and in-person after a two-year virtual hiatus Minneapolis, MN — September 27, 2022 — Calabrio, the workforce performance company, welcomes customers to Calabrio Customer Connect (C3) in-person in Orlando, Florida, after two years of virtual events. The annual [...]

September 27, 2022

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success

New Calabrio Research: Consumers Judge Brands Based on their Customer Service Experience, but Brands are not Empowering Contact Center Employees for Success 90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree. Minneapolis, MN — September 15, 2022 — Calabrio, the workforce performance company, has identified a direct [...]

September 15, 2022

Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect

Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect Cloud-based workforce management solution supports 4,000 contact centre agents at one of Africa’s largest banks London, UK — March 23, 2022 — Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced today that Standard Bank, [...]

March 23, 2022

Cazoo uses Calabrio Workforce Management to support fast-growing business

Cazoo uses Calabrio Workforce Management to support fast-growing business Automated cloud WFM solution supports hundreds of agents handling tens of thousands of voice and live chat conversations as Cazoo contact centre over doubles in size London, UK — March 1, 2022 — Calabrio, the customer experience intelligence company, announced today that Cazoo, the UK online [...]

March 1, 2022

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance

New Self-Scheduling Package from Calabrio Empowers Agents to Have Greater Influence Over Work-Life Balance Calabrio’s unique offering addresses the greatest source of agent stress in the modern, omnichannel contact center Minneapolis, MN — February 23, 2022 — Today, Calabrio, the customer experience intelligence company, announced the extension of its self-scheduling features available in Calabrio Workforce [...]

February 23, 2022

Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report

Calabrio ONE Recognized as a Leader in G2 Contact Center Workforce Report Minneapolis, MN — February 8, 2022 — Calabrio, the customer experience intelligence company, today announced that Calabrio ONE, the workforce engagement management suite, has been named a Leading product based on its high customer satisfaction scores, quality of support and “likeliness to recommend” [...]

February 8, 2022

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity Minneapolis, MN — February 1, 2022 — Calabrio, the customer experience intelligence company, today announced its new coaching solution for [...]

February 1, 2022

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report

Calabrio Named an Exemplary Vendor in Ventana Research’s 2022 Agent Management Value Index Report New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories Minneapolis, MN — December 16, 2021 — Calabrio, the customer experience intelligence company, has been positioned in the top category as an Exemplary [...]

December 16, 2021

Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth

Calabrio Hires New CFO as the Cloud WEM Leader Continues Accelerated Growth CJ Bernander joins Calabrio’s executive team to reinforce the vital infrastructure needed to enable Calabrio’s sustained growth Minneapolis, MN — November 11, 2021 — Calabrio, the customer experience intelligence company, has appointed CJ Bernander as its new Chief Financial Officer, enabling Calabrio to [...]

November 11, 2021

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

November 9, 2021

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity

Calabrio Introduces First SVP of Corporate Development to Capitalize on Growth and Market Opportunity New executive, Tim Klein, brings more than 25 years of combined business development and financial experience to the Calabrio leadership team Minneapolis, MN — November 9, 2021 — Calabrio, the customer experience intelligence company, welcomes Tim Klein as Calabrio’s first Senior [...]

Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference

Calabrio Announces Winners of Analytics Competition and ONE Awards at Annual Customer Conference Minneapolis, MN — October 6, 2021 — Calabrio, the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce [...]

October 6, 2021